Self-Customization to Themes or Plugins

You have a custom theme or plugin but would like to make further changes. These changes could be from someone on your own staff or by a third-party (installing a custom plugin or similar). There are many possible reasons for wanting to customize your site's theme or plugins however issues can arise when doing so.

North Star Marketing will not be responsible for testing and/or supporting any code implemented by the client and/or any third parties. We strongly recommend that your internal(staff) and third-party developers interacting with the site's code be thorough in documenting any changes. North Star actually follows a set methodology when it comes to how we work on sites. This would include GitHub branching, pull requests, and more when it comes to how files are edited in development versus production environments respectively. We would encourage continued use of these methodologies by anyone working on the site who directly alter your custom theme.

Third-Parties:
Changes by Third-Parties requires signing of a waiver.

Themes:
Changes to themes can affect the site aesthetics and even functionality - Example if someone were to use the theme editor and the wrong snippet of code were removed, the site could possibly break or not, it all depends on what was edited. North Star Marketing (NSM) will not be held responsible for any programming complications that arise, directly or indirectly, resulting from adding, editing or deleting code by using the theme editor.

Plugins:
Plugins are a great feature of WordPress but they can also be the biggest hindrance in security and speed of your website.  We highly recommend checking with us before installing or removing any plugins.  Some plugins can duplicate functionality that is already a part of our hosting environment or they have known security and site speed issues. If a plugin is deemed a security risk, it will be removed automatically and possibly without notification.